Will a pre-existing condition affect my coverage?

Pre-existing medical conditions, and any related treatment to it: repatriation, evacuation, hospitalization, emergency room expenses, or any medical costs are not covered.

Do I need approval from the insurance company before seeking medical treatment?

The Beneficiary is obliged to call the Assistance Company within 48-hours from the occurrence of any claim.
The coverage is only valid for sudden illness or injury, meaning that this sudden illness or injury has no relation with any pre-existing medical condition or existing major risk factor, whether known or unknown, prior to the departure date of the current travel.

Is there a 24/7 customer service line that I can call to ask questions and get support?

IAN (International Assistance Network) part of the Euro Cross Network is the assigned assistance platform for this plan. It operates on a 24/7 basis, in agreement with the Beneficiary to respond to his/her needs.
Any request for assistance must be made to the Assistance Company within 48 hours and prior to any expenditure commitment.
To receive the benefits under this travel plan, the Beneficiary must contact the Alarm Center within 48 hours of the occurrence of the event by phone or email:
In the Middle East: 00961-4-548648
Rest of the World: 00420-2346-22727
Email: [email protected]

Can I extend my coverage if I extend my trip?

It is necessary to get a new policy to cover the extra days of travel. The Beneficiary must refer directly to the Travel Agency to proceed with needful steps.

Does the policy exclude any adventure sports or other activities that I’m planning?

Expenses and damages resulting from practicing high-risk sports are not covered such as, but not limited to: parachuting, acrobatics, spelunking, races using mechanical appliances, high wire, ski jumping, sky flying & surfing, bungee jumping, Base jumping, hang gliding, open water swimming, scuba diving, jet skiing, kite & windsurfing, water surfing, wakeboarding, rafting & kayaking, shooting, indoor & outdoor climbing, alpinism, mountain biking, free falling, boxing, motor racing, rugby, aviation, ATV riding, mountain sickness related claims, as well as all professional competition sports.